Windsor Athletic Club Privacy Policy

Windsor Athletic Club (“WAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our members, guests, website visitors, and mobile application users.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Windsor Athletic Club website, member portal, and mobile applications available for Apple iPhone/iOS and Android devices.

1. Information We Collect

Depending on how you interact with Windsor Athletic Club, we may collect information including:

• Name

• Address

• Email address

• Telephone number

• Date of birth or age

• Membership information

• Account and login information

• Emergency contact information

• Family or household membership information

• Program and activity registrations

• Class and facility reservations

• Check-in and facility access information

• Communications with Windsor Athletic Club

• Transaction and payment information

• Other information you voluntarily provide

When you use our website, member portal, or mobile application, certain technical information may also be collected, including device identifiers, IP address, browser type, operating system, application version, usage information, crash information, and diagnostic or performance information.

2. Club Automation and Daxko

Windsor Athletic Club uses Club Automation, a Daxko LLC product, to provide membership-management and digital services.

Club Automation/Daxko may provide services including:

• Membership account management

• Online member accounts

• Member billing and payment processing

• Facility check-in

• Digital membership identification or barcodes

• Class schedules

• Class and program registration

• Facility and activity reservations

• Mobile application functionality

• Push notifications

• Member communications

• Account and transaction history

When you create or use a Windsor Athletic Club account through Club Automation, information may be transmitted to and processed by Daxko on behalf of Windsor Athletic Club.

Daxko maintains its own privacy policies and terms governing its technology and services. We encourage users to review Daxko's privacy information for additional information regarding its data practices.

3. Payment Information

Payments for memberships, programs, activities, and other services may be processed through Club Automation/Daxko or other authorized payment-processing providers.

Windsor Athletic Club may receive information regarding transactions, such as:

• Payment amount

• Payment date

• Payment status

• Payment method

• Limited payment account information

Complete credit or debit card information may be collected and processed directly by our authorized payment-processing providers rather than being stored directly by Windsor Athletic Club.

4. Mobile Applications — iPhone/iOS and Android

Windsor Athletic Club's mobile application is provided using technology and services from Club Automation/Daxko.

Depending on the application features you use, the application may collect or process information related to:

• Your membership account

• Device identifiers

• Application usage

• Product interaction

• Application performance

• Crash and diagnostic information

• Reservations and registrations

• Digital membership identification

• Push-notification functionality

Certain features may require permission to access capabilities on your mobile device.

You can review or modify application permissions through the privacy or application settings on your Apple iPhone/iOS or Android device.

5. Push Notifications

If you allow push notifications, Windsor Athletic Club and/or its technology providers may send notifications concerning:

• Class or program information

• Reservation information

• Facility announcements

• Schedule changes

• Membership information

• Account information

• Special events

• Promotions

• Other Windsor Athletic Club communications

You may disable push notifications at any time through your mobile device settings.

6. How We Use Your Information

Windsor Athletic Club may use information to:

• Establish and administer memberships

• Provide access to our facilities

• Authenticate member accounts

• Process payments

• Manage billing

• Manage classes and reservations

• Register members for programs and activities

• Provide digital membership credentials

• Communicate with members

• Send operational notices and reminders

• Provide customer service

• Improve our programs and services

• Maintain the security of our facilities and systems

• Detect or prevent unauthorized use or fraud

• Analyze website and application performance

• Send promotional communications where permitted

• Maintain appropriate business records

• Comply with legal requirements

7. How We Share Information

Windsor Athletic Club does not sell your personal information for money.

We may provide personal information to service providers when reasonably necessary for them to perform services on our behalf.

These providers may include:

• Daxko LLC / Club Automation

• Payment processors

• Website hosting providers

• Email and communications providers

• Information technology providers

• Analytics providers

• Reservation and scheduling providers

• Security providers

• Other vendors necessary to operate Windsor Athletic Club

We may also disclose information when required by law or when reasonably necessary to protect Windsor Athletic Club, our employees, members, guests, property, systems, or the public.

8. Website Cookies and Analytics

Our website and third-party services may use cookies, pixels, analytics tools, and similar technologies to:

• Operate website functionality

• Remember user preferences

• Understand website traffic

• Measure website performance

• Improve our website and digital services

Your browser may provide options for blocking or deleting cookies. Certain website functionality may not work correctly if cookies are disabled.

9. Children's Privacy

Windsor Athletic Club provides memberships, programs, activities, and services that may involve children and minors.

Information concerning minors may be provided by a parent, legal guardian, or other authorized adult for legitimate purposes such as:

• Membership administration

• Program registration

• Kids Club participation

• Sports and recreation programs

• Emergency contacts

• Facility access

• Family account administration

Windsor Athletic Club does not knowingly collect personal information directly from children in violation of applicable law.

Parents or legal guardians who believe information concerning their child has been collected improperly may contact Windsor Athletic Club to request review or appropriate action.

10. Data Security

Windsor Athletic Club and its service providers use administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic system, mobile application, website, network, or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We may retain information for as long as reasonably necessary to:

• Maintain membership records

• Provide requested services

• Maintain transaction and accounting records

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

• Maintain facility and account security

• Fulfill legitimate business purposes

Information may subsequently be deleted or anonymized when it is no longer reasonably necessary, subject to applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law and the information involved, you may request that Windsor Athletic Club:

• Provide information regarding personal information maintained about you

• Correct inaccurate personal information

• Update your account information

• Delete certain personal information

• Stop certain marketing communications

Some information cannot immediately be deleted because we may be required to maintain it for legal, financial, security, contractual, or legitimate business purposes.

13. Account and Data Deletion Requests

Members who wish to request deletion of their Windsor Athletic Club account or personal information may contact Windsor Athletic Club using the contact information below.

Requests may be subject to identity verification.

Certain information may be retained when required or permitted by law, including transaction records, financial records, contractual records, safety records, and other information reasonably necessary for legitimate business purposes.

Information maintained through Club Automation/Daxko may require coordination with Daxko to complete an approved deletion request.

14. Marketing Communications

Members may opt out of promotional email communications by using the unsubscribe option provided in applicable communications.

Opting out of marketing communications does not prevent Windsor Athletic Club from sending necessary operational communications concerning your:

• Membership

• Account

• Payments

• Reservations

• Programs

• Facility access

• Safety

• Transactions

• Services you requested

15. Third-Party Services

Our website, member portal, and mobile application may contain links to or integrations with third-party services.

These third parties may maintain separate privacy policies and terms. Windsor Athletic Club is not responsible for the independent privacy practices of third-party websites or services.

16. Apple and Google Services

If you download or use our mobile application through the Apple App Store or Google Play Store, Apple or Google may separately collect and process information in accordance with their own privacy policies and account settings.

The privacy practices of Apple and Google are separate from Windsor Athletic Club's privacy practices.

17. Changes to This Privacy Policy

Windsor Athletic Club may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business practices, or legal requirements.

The “Last Updated” date at the beginning of this policy will indicate when the policy was most recently revised.

Material changes may also be communicated through our website, mobile application, email, or another appropriate method.

18. Contact Us

Questions, concerns, or privacy requests may be directed to:

Windsor Athletic Club
4638 Golf Drive
Windsor, WI 53598

Phone: 608-729-0920

Website: windsorathleticclub.com